Easypeasy is an all-in-one childcare app that aims to protect children, parents, and employees during the COVID-19 pandemic and beyond.
Utilizing public childcare during the COVID-19 pandemic can be frightening. Essential workers who are on the frontlines and parents who must work to provide rely on childcare heavily. In order to create safe spaces for childcare it is important to limit contact, take the proper precautions to remain vigilant and have accountability for sanitary classrooms.
The goals of this project are to create an all-in-one app that arms parents and employees with a tool to monitor symptoms, keep track of cleaning schedules and limit contact by being able to communicate without contact.
To better understand the needs of childcare centers, my teammate Aspen visited a center afterhours and interviewed the director. Through the director we were able to utilize a mailing list of both parents and employees in order to get quantitative data.
• 66% of parents are comfortable with in person childcare
• 86.7% of parents say children don’t respond to online learning
• 66.7% of parents would pay additional fees for cleaning
• Children are now picked up and dropped off outside and required to wash hands
• 85.8% of employees are comfortable with in person childcare
• 21.4% of employees say children don’t respond to online learning
• The top 3 causes for concern are Health, Sanitation, and Income
• Sanitation schedules vary from classroom to classroom
The lasting social change we would like to contribute is:
Help make childcare safer and more sanitary
Near term outcomes that tells us our solution is working:
1. More parents utilizing daycares again
2. Creating a more efficient system such as pick up and drop off having reduced times
3. Creating a more transparent system by knowing when cleanings are done to reduce the spread of illnesses
The main goal we are trying to achieve:
1. Create safer spaces for daycares in response to COVID
2. Encourage parents, students, and staff to feel safe in a childcare setting
Based on the user research, three empathy maps were created in order to get a better understanding of the parents behaviors, needs, and motivations.
After analyzing user research, constructing HMW questions and realizing the feasibility of solutions helped guide the next steps in order to focus on the problem that needed to be solved.
How might we create a safer space for children, employees and parents in a childcare setting?
After ideating through paper prototypes, low-fidelity prototypes were made in order to visually represent the concept and get a feel for the flow outlined in the sitemap.
All the participants of our user testing were excited by the objective of our potential app. Through initial testing there were concerns brought up about the alerts and communication between the daycare officials and the parents. The other major hiccup was the drop-off/pick-up functions. It was brought to our attention that the initial times set in the drop-off/pick-up would cause too much disturbance during a normal day at the daycare.
Some testers had a difficult time understanding the iconography which prevented them from finding certain features. However, all participants were able to navigate through the navigation bar easily. A number of testers found the yellow circle to signify what screen they were on in the navigation bar to be helpful.
Originally we had announcements and reminders separate in the home page but some users found this redundant because they believed they were notifications that could be combined. Another user suggested the inclusion of the facility policies as the second option to showcase in the home page. They believed that this could promote clarity between the daycare and parent/guardian as well as give daycares the ability to hold parents accountable by giving them the option to easily access this information. Our team took all the feedback we received into consideration when refining and creating the high-fidelity version of the app.
1. Determine the feasibility and user friendliness of the different functions within the app.
2. Find out how effective and accessible communication is between parents and daycare.
3. Deducted whether the app lessens the fear created by COVID-19.
4. Collect feedback on aspects that were unclear or needed refinement.
Total of 7 participants
3 Mothers, 1 Father, Daycare Owner, 2 childcare facility employers
Age range 23 to 50
A sitemap was created in order to clarify the user flow before continuing on in the design process.
The home page which is meant to have the feeling of a feed with information such as reminders and upcoming events, and a policy page.
The reasoning for structuring the information as a feed is to provide short, straight to the point updates. The icons also allow the information to be skimmable.
In order to limit contact between parents and staff the drop off & pick up feature limits the amount of parents outside of the daycare and provides a more efficient system.
Parents are able to choose the "Here Now" option and are given an estimated wait time based on current volume. If scheduling a pick up or drop off ahead of time, parents are able to choose a time slot.
Parents are able to keep track of when certain areas are being cleaned for the sake of accountability. The cleaning log contains a drop down date picker that is used throughout. The check boxes allow for ease of use for the staff rather than having to type anything out or notate they have cleaned. High touch areas will be listed as they are the most important.
The daily health screening is meant to be completed once checked in, rather than having to wait in a line and wait for the child to be assessed the health screening feature helps to create a more efficient drop off system.
Under the messages tab, parents are able to communicate with staff or other parents as well as see recent messages or search for a specific message.
Under direct messages parents can video chat, send files, images and calendar requests to staff.